CueID · Support
Support
CueID is made by one person, and every message comes straight to me. I usually reply within a couple of days.
Get in touch
Email [email protected]. It helps to include your app version, your device, and what you expected to happen.
Email supportCommon questions
Is CueID a subscription?
No. CueID is free to download and your first scan is free. A one-time purchase unlocks unlimited scans on Mac, iPhone and iPad.
I bought it on Mac. Do I pay again on iPhone?
No — open CueID on your iPhone or iPad and use Restore Purchase on the unlock screen, signed in with the same Apple Account.
Which audio formats work?
MP3, M4A, WAV, FLAC and AIFF on every device, plus WebM on Mac.
Can I paste a YouTube, SoundCloud or Mixcloud link?
No. Links need to point to a downloadable audio file, such as a Dropbox or Google Drive share link. Podcast feeds work too.
Why are some sections marked as unidentified?
Shazam didn’t find a confident match — common with unreleased tracks, bootlegs and dense transitions. Tap the section to retry it, listen to it, or type in the track yourself.
Is my audio uploaded anywhere?
No. CueID analyses audio on your device and sends only a short acoustic fingerprint to Shazam for matching. See the privacy policy for details.
Restoring a purchase
Purchases belong to your Apple Account. On a new device, open CueID, go to the unlock screen and choose Restore. Make sure you’re signed in to the App Store with the account you used to buy it.
Refunds
Payments are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com. If something isn’t working, email me first — I’d rather fix it.
Privacy
See the CueID privacy policy.