Privacy policy

Last updated 2 November 2026

Remux Doctor has no accounts, analytics or advertising, and sends nothing itself. Your files, and their names, stay on your Mac. Something leaves only if you send it: a log you choose to email after a fix fails, which has no file names, or results you pass on with a shortcut of your own.

Your files

Remux Doctor reads your video files on your Mac to examine them and to make fixes. Nothing about your files is uploaded, and the app makes no network connections of its own.

Fixes write new files next to your originals, or in a folder you choose in Settings. Subtitle text is read from picture subtitles on your Mac with Apple’s on-device text recognition.

If you ask Remux Doctor to watch folders, it looks in them for new videos from time to time while it is open, and adds and examines what it finds.

Shortcuts, Finder and exports

Remux Doctor’s actions in the Shortcuts app run on your Mac. Check File returns what the app found to your shortcut: the file’s name, what is inside it and how it compares with your target. What happens next is up to your shortcut. If it sends the result somewhere, that is your shortcut’s doing, not Remux Doctor’s.

Check with Remux Doctor, in Finder’s Services menu, only opens the file in the app. Export Library as CSV saves a spreadsheet of your library, file names included, wherever you choose.

The Quick Look preview (press Space on a video in Finder) shows what Remux Doctor learned when it examined that file. It reads this from the app’s own saved data on your Mac and sends nothing anywhere.

What is stored on your Mac

Remux Doctor remembers the folders and files you added (as macOS access bookmarks), the targets you made, your settings, the folders you watch and the folder you chose for new files, what it learned about each file so it needn’t read them again, the fixes waiting in the queue so they can be run again after a relaunch, and how many of the three free files you have used (a number only, also kept in your Mac’s keychain so it isn’t reset by reinstalling). This stays on your Mac. The list of what the app did by itself (Settings, Activity) is kept only while the app is open. Clear Library in the File menu forgets the folders and files you added, the files you removed, and what the app learned about them; it does not reset your targets, settings, watched folders or fix queue. Deleting the app may leave this data on your Mac, in ~/Library/Containers/com.kirigoe.RemuxDoctor and, for your targets and what the app learned about your files (shared with the Quick Look preview), in ~/Library/Group Containers/H9NYUJ7W3V.com.kirigoe.RemuxDoctor. You can delete both yourself.

If you turn on moving originals after fixing, an original is moved to the Trash, or to a Remux Doctor Originals folder on drives without a Trash. Nothing is permanently deleted.

If a fix fails

When a fix doesn’t finish, Remux Doctor offers Send Log to Developer. This opens an email to the address below in your own mail app, with a log file attached, and you can read both before you send anything. Remux Doctor sends nothing itself, and you can choose Save Log instead, or do nothing.

The log says which fix ran, where it stopped, the error and what the helper programs reported, why a check refused the result, your Mac and app version, the type of drive the files were on (for example APFS or SMB) and what is inside the file: codecs, sizes, track counts and languages. File and folder names, paths and your user name are removed. A log is used only to find and fix the fault, and is kept only as long as that takes.

Purchases

Fixes are unlocked by a one-time in-app purchase handled by Apple. Remux Doctor never sees your payment details. StoreKit is the only service the app talks to.

Notifications

If you allow them, Remux Doctor sends on-device notifications when fixes finish.

What Remux Doctor does not do

The app does not collect names, email addresses or other contact details; does not use analytics, automatic crash reporting or advertising; does not track you across apps or websites; and does not sell or share personal information.

Children

Remux Doctor is not directed at children under 13 and does not knowingly collect their personal information.

Changes

Updated versions of this policy will be posted on this page with a new date.

Contact

Questions about this policy go to [email protected]. Remux Doctor is made by Christopher Brennan, trading as kirigoe.